FAQ
Who do I contact regarding a product or get technical advice?
How long after placing my order are my goods dispatched?
We normally dispatch within 2 working days of your placing an order, during busy periods this may extend to 5 working days.
Once dispatched, how long does it take for my goods to be delivered?
Once dispatched UK mainland deliveries normally take between one and two days to be delivered.
If my goods have not been delivered within the mentioned time scale, what should I do?
In the event when a good has not been delivered in the mentioned time scale, please contact us via email and we will update you.
I have received my order, but an item is missing. What should I do?
In the event of receiving an incomplete order please contact us as soon as you can.
The item I have purchased is not working like it should / it’s damaged. What should I do?
Please inspect and report by email any damage to goods or errors within 24 hours of receipt. Please take pictures of the packaging, package label and damage to goods. This will help us rectify the problem quickly. If you are unable to email, please call us.
What happens if we do not have the item you require in stock?
If the item you require is not in stock, we can utilise our select supply network to source the item and with lorries arriving from our suppliers on a regular basis you should not have to wait long for delivery.
How will the goods be supplied?
Smaller orders can be shipped by professional courier. We offer an economy 3 day service as well as a next day service if required.
Larger orders from single pallets to full loads can be shipped by professional haulier. We offer an economy 3 day service as well as a next day service if orders are received before 12 am.
We also operate our own delivery vehicle offering a local service.
Can I collect my order from you?
Yes, we encourage customers collections.
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